Refund Policy

We want you to be happy with your order. Here's how returns and refunds work.

Return window

You may return an item within 14 days of receiving it, for a refund or exchange.

Condition

Returned items must be unworn, unwashed, undamaged, and have all original tags attached. Items that don't meet this condition may not be eligible for a refund.

How to start a return

Contact us at support@hatolive.co or +20 01055164000 with your order details and the reason for the return, and we'll confirm the next steps.

Refunds

Once we receive and inspect the returned item, we'll notify you of the outcome. Approved refunds are issued to the same payment method used (or, for Cash on Delivery orders, by the method we agree with you) within a reasonable time after approval.

Non-returnable items

Items marked as final sale, and items returned outside the window or condition above, aren't eligible for a refund.